This piece of survey and descriptive study is conducted primarily by using secondary data. Ethiopian banking system is still underdeveloped compared to the rest of the world. A debit card is similar to an atm card in that both allow you to deposit cash into and withdraw money from your checking account at atms. The paper examines the practices, opportunities and challenges of e banking services in ethiopia. This study was guided by the following specific objectives. See the article import and export regulations in ethiopia to learn about the procedures for obtaining import and export licenses. This training shows you how technology is changing the face of banking and how it is altering both its risk profile and business model.
Electronic banking in ethiopia practices, opportunities. Practices, opportunites and challenges the paper examines the practices, opportunities and challenges of. The objectives of the paper is tried to address the challenges in e banking services and its impact on the profitability of the public sector bank in ethiopia particularly commercial bank of. Assessment of branch performance in commercial bank of. Our online banking service will enable you to access and print a bank statement free of charge real time without coming to any of our branches. Habib bank ltd now keystone bank ltd, united bank for africa uba and stanbic ibtc. Researchers investigated the challenges and opportunities of adopting eservices in commercial bank of ethiopia. Binyam teshomeworld bank the world bank group wbg, with private and public sector partners, set an ambitious target to achieve universal financial access ufa by 2020. The difference is that you can use a debit card to. The electronic banking service in ethiopia is having been in operation for small period of time as a result, the ethiopian financial sector has not been studied to any. So, it is the role of thumb that for having ebusiness, one should first achieve ebanking that makes banking services more secure and needless to clients presence in bank.
Electronic banking facilities provided by most ethiopian banks are very basic. Assessment of branch performance in commercial bank of ethiopia. Electronic check conversion converts a paper check into an electronic payment in a store or when a company gets your check in the mail. In ethiopia cash is still the most dominant medium of exchange and electronic banking is not well known, let alone used for transacting banking issues. Electronicbanking in ethiopia practices, opportunities and.
A mixed research approach was used to answer the research questions that emerge. The case of gida ayana branch fikadu goshu mba, msc. This study sought to fill the existing research gap by conducting a study to determine factors hindering consumer adoption of internet banking in kenya. Abstract internet banking is changing the banking industry, having the major effects on banking relationships. Challenges and opportunities of epayment in ethiopia banking industry. The specific business problem is that some bank managers in ethiopia lack ebusiness strategies to promote the adoption of electronic banking services. In nigeria, an interest free banking window was initiated by some commercial banks in nigeria. Electronic banking in ethiopia free download as pdf file. Addis ababa university school of graduate studies the sources of the recent inflationary experience in ethiopia a thesis submitted to the school of graduate studies of addis ababa university in partial fulfillment of the requirements for the degree of master of science in economics international economics by. The study was hinged on diffusion innovation theory and contrast theory. The production and export of cash crops such as coffee were advanced, and importsubstituting manufactures such as textiles and footwear were established. Nowadays, the banks are mainly focusing on promoting the concept of e banking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking. Impact of e banking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india.
The aim of this paper is to identify factors that affect adoption of e banking in the ethiopian banking industry. As part of the financial sector reform programme, tanzania postal bank tpb was established by the tanzania postal bank act no. Factors hindering consumer adoption of internet banking in. Ethiopian banking system is one of the most underdeveloped compared to the rest of the world.
The effect of using electronic banking on profitability of. The study conducted based on the data gathered from four branches of cbe, one district office and head office. Pdf factors affecting e banking adoption in ethiopia. May 31, 2019 several real schools offer free online access to courses covering a variety of banking concepts. A special feature of virtual banking is the physical absence of the person seeking banking services at the premises and out of premises even abroad. Propose and test an epayment system that can be used in ethiopia. An analysis of the perspectives of banks customers dr. The book, principles and practice of banking by macmillan pdf free download,introduces readers to all the basic concepts and practices in the banking and financial sector in india. The general aim of the study was to determine the effect of electronic banking and customer satisfaction among first tier bank in nairobi town. They include saving accounts, which for the most part aimed at. With above support, this study tries to appear the effects of electronic banking services on customer satisfaction and loyalty among customers of six independent branches of melli bank in tehran. Mcb bank pakistan is one of the leading bank with around 60 years of experience, founded in july9, 1947. Ebusiness strategy to adopt electronic banking services in. Its purposes, implementation, and effects not only reflects these objectives, but reaffirms our inten.
The study investigated the influence of electronic banking on service delivery satisfaction to customers. An importer with an import licenseinvestment permit has to follow certain procedures for importing goods. Oct 24, 2009 the paper examines the practices, opportunities and challenges of e banking services in ethiopia. The operational challenges of islamic banks and its. Ethiopian banking system is one of the most underdeveloped. These developments in technology have resulted in new delivery channels for banking products and services such as automated teller machines atms, telephone banking, pc banking, and electronic. The opening of accounts is the first step for all customers to establish customerbanker relationship. Download principles and practice of banking by macmillan pdf free. Electronic banking in ethiopia practices, opportunities and.
Pdf impact of electronic banking on customer satisfaction a. Masters thesis factors influencing the adoption of internet banking supervisors. The emergence of ebanking in ethiopia goes back to the late 2001, when the largest state owned commercial. Ebusiness strategy to adopt electronic banking services. This study attempts to understand and identify bankers perception of benefits and risks associated with electronic banking facilities in ethiopia. Ethiopian bankers perception of electronic banking in. The world of banking and financial services is in the midst of dramatic change, moving away from traditional brick and mortar branches and focusing on new delivery channels, to improve customer service and give 24hoursaday access to information and transactions. Objects of gold and silver were used in religious activities, as sacrifices and gifts to gods and priests and. The new and neverbeentried service proposed by the bank is to include free account.
Sara naimi baraghani 836831026 tarbiat modares university faculty of engineering department of industrial engineering lulea university of technology division of industrial marketing and ecommerce. Evolution of banking technology in india the usage of information technology it, broadly referring to computers and peripheral equipment, has seen tremendous growth in service industries in the recent past. By using the mobile banking you can easily check your account balance, transfer money, add friends and many more. Commercial bank of ethiopia cbe recently started a new technology of banking system in ethiopia known as mobile banking. I interviewed at commercial bank of ethiopia addis ababa ethiopia. E banking is a range of banking services that utilizes electronic equipment and includes telephone banking, net banking, atm, debitcredit card. The study employed a case study design using quantitative and qualitative approach. Therefore, the bank should handle its customers so well to achieve its organizational aims. The general business problem is ethiopian banks do not use technology to reduce the unbanked population, resulting in loss of profitability.
They will ask you what you would do on this situation questions. Types of payment systems and instruments reserve bank of. The induction of electronic banking technology was for the first time started by commercial bank of ethiopia in 2001, introducing the first visa card service but it was not successful since 2005. To recommend appropriate actions to be taken to promote ebanking in ethiopia.
E banking definition of e banking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Electronicbanking in ethiopia practices,opportunities and. Fornell 1992 defines customer satisfaction as the overall post purchase or usage evaluation. The paper examines the practices, opportunities and challenges of ebanking services in ethiopia. Situated in the horn of africa, ethiopia is bordered by eritrea to the north, sudan to the west, kenya to the south, somalia to the east and djibouti to the northeast. Welcome to the public awareness column prepared by the reserve bank of fiji. Digital or electronic banking e banking is believed to be providing an efficient and more reliable platform for banks and their customers to transact business with ease. Differently, the ethiopian investment commission issues and renews investment permit which serves also as an import permit as well as custom duty free permission letter. What are the threats and the opportunities of electronic banking.
Electronic banking the ultimate guide to business and. The study found variety of electronic banking services that are available at nmb. Through reducing bank costs, electronic banking can increase bank incomes. Commercial bank of ethiopia interview questions glassdoor. Electronicbanking in ethiopia practices, opportunities. The study was conducted based on the data gathered from. The research was conducted among 358 eservice customers using a comprehensive questionnaire.
For this purpose two leading banks were selected one in pakistan mcb and one in sweden seb. Nov 17, 2014 commercial bank of ethiopia cbe recently started a new technology of banking system in ethiopia known as mobile banking. Nowadays, the banks are mainly focusing on promoting the concept of ebanking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking. Mobil banking is one of the modern and advanced means of providing electronic banking services in addition to the technological means and methods commonly used at the present time. It takes about two hours and 5 people were the interviewers. List of free online banking courses, training and tutorials. Opportunities for ebanking development in ethiopia. Using its hibir online and hibir mobile services united offers the following e banking services. The effect of using electronic banking on profitability of bank. This bank became operational as a separate entity from. Customer satisfaction with atm banking is therefore the feeling developed from an evaluation of the atm banking use experience whether the atm banking performed relatively well or poorly against expectations. The commercial bank of ethiopia has inaugurated the second fullfledged interest free banking branch dubbed mecca branch in addis ababa on october 9, 2019. Target populations of this study are customers and branch managers of the commercial banks in gondar city. In ethiopia cash is still the most dominant medium of exchange and electronic banking is not well known, let alone used for transacting banking business.
The other major organ is the national bank of ethiopia nbe which regulates the foreign currency aspect of. Abstract this study aimed at identifying factors that affect e banking adoption in ethiopia, in case of the commercial banks in gondar city. Entrepreneurship development center ethiopia lead business development service advisor, pobox 675 kefiyalew gudu mba commercial bank of ethiopia abstract the study tries to asses branch performance in commercial bank of. The commercial bank of ethiopia cbe is the largest commercial bank in ethiopia as of june 2015, it had about 303. Impact of ebanking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. The study was conducted based on the data gathered from four banks in ethiopia. In ethiopia, women account for a disproportionate share of the unbanked, and the gap is widening. Challenges and opportunities of epayment in ethiopia. The bank has 1,193 branches operating domestically and 688 atms country wide.
In 2009 the first islamic bank jaiz bank plc started a full operation of interest free banking in nigeria due to the minimum required number of costumers. The impact of electronic banking on customers satisfaction. Challenges and opportunities of epayment in ethiopia banking. Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Evaluation of customer satisfaction on bank services. E banking use a smart card with a prepaid amount of money embedded in it for use instead of cash at a pay phone, expressway road toll, or on college campuses at the librarys photocopy machine or bookstores. This technology is widely used in many countries and ethiopian banks are trying to keep up with the technology. In very simple terms it means the provision of information or services by a bank to its customers, via a computer, television, telephone, or mobile phone. The appearance of e banking in ethiopia goes back to the late 2001, when the largest state owned, commercial bank of ethiopia cbe introduced atm to deliver service to the local users. In ethiopia cash is still the most dominant medium of exchange and electronic payment systems are at an embryonic stage. Customers satisfaction towards services provided by commercial bank of ethiopia 117 new accounts by customers. Organization units must submit the required information to the office of financial management ofm by the prescribed due dates. Integration of electronic banking applications with legacy computer systems, increasing dependence of banks on third parties that provide the necessary information technology on which electronic banking depends. Determinants of mobile banking adoption in the ghanaian.
Have your paycheck deposited directly into your bank or. Tanzania postal bank is one of the old and largest bank in terms of market share in the banking industry in tanzania. Investigate challenges to epayment in ethiopia legalregulatory, infrastructure, socioculture. Abstract internet banking is changing the banking industry, having the major effects on banking. Pdf the adoption of automatic teller machines in commercial.
The impact of internet banking on bank performance and risk. The most obvious example is perhaps the banking industry, where. To analyze the status of electronic banking in ethiopia to investigate the main challenges and opportunities for e banking in ethiopia. However e banking facilities provided are at par with those in the region. Types of payment systems and instruments everyday people tradeexchange goods and services for. Electronicbanking in ethiopiapractices, opportunities and. The study used both quantitative and qualitative mixed research approach with a survey design to collect and analyze the data. The term electronic banking can be described in several ways. A deposit of over 50 million birr was made during the inauguration ceremony. This months article introduces the types of payment mechanisms available in fiji and how they work. Gardachew in his study electronic banking in ethiopia practices, opportunities and challenges listed that the main opportunities were opportunities ofered by ict through elearning programs, late. The indian experience pooja malhotra, balwinder singh abstract the paper describes the current state of internet banking in india and discusses its implications for the indian banking industry. The main objective of the study is to examine the determinants of mobile banking adoption as a communication in the banking industry with specific emphasis on the access bank ghana limited.
Analysis the effects of electronic banking on customer. With the reference of private commercial banks tekabesintayheusherferahu and gadisegezu lecturer in banking and finance department, jimmauniversity, ethiopia lecturer in banking and finance department, jimmauniversity, ethiopia. The overall objective of the study was to determine factors affecting adoption of mobile banking technology in kenya. The application of software and technology is inevitable in the present competitive banking industry.
E banking electronic banking is generally an extension of traditional banking, using the internet as an electric delivery channel for banking products and services. Its purposes, implementation, and effects not only reflects these objectives, but reaffirms our intentions to bring about a greater understanding of the u. Factors affecting adoption of electronic banking system in. Electronic banking is the use of electronic means to transfer funds directly from one account to another, rather than by check or cash. Especially after world war ii, tourism, banking, insurance, and transport began to contribute more to the. To recommend appropriate actions to be taken to promote e banking in ethiopia. When you give your check to a cashier in a store, the check is run through an electronic system that captures your banking information and the amount of the check. Under haile selassie i reigned 193074, ethiopia s economy enjoyed a modicum of free enterprise. It was more of a discussion than an actual interview. To establish the relationship between perceived usefulness pu and adoption of mobile banking technology in.
Opportunity and challenges of electronicbanking system in. All banks in ethiopia except dashen bank are too late to move with technological advancement and they should clearly chart out the time schedule for their integration and technological. The four previous editions of this book have been widely used. How to use cbes mobile banking in ethiopia ethiopiansoftware. Journal of internet banking and commerce, august 2010, vol. The limits of electronic banking regulation in ethiopia. Though there are few researches done about electronic banking in ethiopia electronic banking is a useful topic to study how to make it applicable using the available information communication technology infrastructures together with the existing financial and legal frameworks so that the quality of services in ethiopian banking keywords. Alsmadi college of economics and administrative sciences alimam muhammad ibn saud islamic university riyadh, saudi arabia. The target population of the study was 44 commercial banks in kenya. Virtual banking includes all non traditional and electronic means of banking such as atm, phone banking, internet banking ib, credit cards and debit cards etc. Electronic banking in ethiopia debit card banks scribd. Factors influencing customer satisfaction with atm banking. Factors affecting adoption of electronic banking system in ethiopian banking industry ayana gemechu bultum1 abstract the aim of this paper is to identify factors that affect adoption of e banking in the ethiopian banking industry.
1267 1052 647 1002 314 352 749 426 1014 1093 624 516 1043 299 150 923 435 997 577 937 617 190 1524 21 1509 454 92 1095 396 1150 96 32 766 327 591 592 149 262 1270 1046 527 867